Sales Support Officer

Discover Opal....


As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations.


We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.  


We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.   


Discover the Opportunity....


An exciting opportunity has arisen for an outstanding Customer and Sales Support Officer to join our Opal Specialty Packing team in a full-time, permanent role based at Orchard Hills, Western Sydney.


The core of this role will be to ensure all customers’ needs are met while performing a small portion of estimating and data entry.  This will include managing inbound calls, emails, communicating with customers regarding their enquires and orders and working with the estimating team to build quotes.


You will contribute to the success of Opal by:




  • Track order status of job while managing inbound emails and distribute internally

  • Work with planning and operations to support any urgent jobs needed by customers.

  • Communicate to customers on or prior to due date if any jobs are running late.

  • Liaising with customers relating to process enquiries, orders, price variances and queries.

  • Co-ordinate artwork and design requests

  • Job tracking, liaison with internal suppliers (Fibre, Packaging Plus)

  • Work with estimating to learn how quotes are built and uploaded into the system.

  • Learn how design, board grades and converting steps all influence costs.


Discover Yourself….


We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.


Specifically for this role, we expect you will have;


  • Proven experience in a customer service function

  • Professional communication skills, with the ability to build effective customer relationships

  • A positive outlook & passion for delivering exceptional customer service

  • Excellent attention to detail, ensuring a high degree of accuracy and consistency

  • Pro-active nature, with the ability to problem solve and calmly resolve challenging situations 


Discover more… by visiting our website at


For more information, please contact Gemma Whale on or 0403 124 391, alternatively jump right in by sending us your CV.