Customer Service Representative

Discover Opal....

Opal is one of Australasia’s leading packaging and paper companies.  We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.  

Discover the Opportunity....

This position is a 12-month fixed-term contract located at our Oakleigh site, dedicated to supporting our Specialty Packaging business. The Customer Service Representative will collaborate with the Planning, Production, Dispatch, and Sales teams, delivering outstanding customer service to some of Australia’s top brands. 

You will contribute to the success of Opal by:

• Respond to all customer queries, either via telephone, email, or walk-ins, in a timely and professional manner
• Maintain relationships with internal stakeholders i.e. Estimators Team, Sales Team, Warehouse Team, Purchasing Team
• Maintain customer records (including opening of new Customer Account Applications)
• Initiate and maintain regular contact with customers to build and strengthen relationships to secure businesses

Discover Yourself…

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;

• A self-starter who is able to work autonomously
• Highly organised, task oriented and ability to work under pressure
• Strong interpersonal and communication skills – both written and verbal
• Ability to work across multiple platforms such as Microsoft Dynamics and Excel

Discover more… by visiting our website at www.opalanz.com

For information only, please contact Ruth Messenger at ruth.messenger@opalanz.com. To formally apply, please send your cover letter and resume via the application link.

Our Opal Values

Thinking packaging. Discover Opal.