Customer Service Officer

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover what Opal can offer you…

• Competitive salary in an ongoing, full-time role
• Monday to Friday role located at our site in Altona (less than 20km West of Melbourne)
• Join a tight-knit & supportive team
• Training will be provided and a great opportunity for long-term job growth internally

Discover the Opportunity….

We have an exciting opportunity to join the OpalANZ recycling team as our Altona site is looking for a new Customer Service Officer!

The key focus of this role will be to:

• Providing high quality service to customers and suppliers via email and phone calls
• Work closely with customers to develop & deliver solutions
• To administer new customer set up and changes to databases and service schedules
• Coordination of transport movements to our Maryvale Mill and managing of stock levels in cooperation with the Maryvale Mill and transport companies
• Assisting with the monthly stocktake at our Altona depot
• Actioning maintenance request with the relevant maintenance provider
• Processing of Accounts Payable and Accounts Receivables invoices/queries, ensuring customers are invoiced correctly
• Administering all export/ domestic sale processes

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

This role is a great opportunity to kick-start or continue your career in the customer service and/ or roles in operations/ logistics planning. For this role we would ideally like you to have:

• Strong interpersonal/communication skills, with a customer focussed mindset
• Excellent phone skills, especially in busy environment
• Strong attention to detail
• Ability to manage competing demands and to manage deadlines.
• Computer literacy skills and experience in using Excel (intermediate Excel skills would be viewed favourably) 
• Previous Sales Force/ Lightening experience is desirable

Discover more… by visiting our website at www.opalanz.com

Find out about Opal - follow us on LinkedIn https://www.linkedin.com/company/opal-packaging/

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now!

For more information about this role contact Daniel O’Meara on 0434-809-113.

Our Opal Values

Thinking packaging. Discover Opal.