Account Coordinator

Thinking Careers.    Discover Opal! 

As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.  

We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.   


Discover the Opportunity

The Account Coordinator role is accountable for the servicing of customer supply requirements.  This will encompass all aspects of forecasting, ordering, pricing, communication with dispatch regarding delivery and transport optimisation, SKU lifecycle management, aged inventory management and general customer enquiries. Please note this opportunity is a 12 month fixed term contract.

You will contribute to the success of Opal by:

  • Strategically manage senior level customers’ supply requirements in line with service agreement e.g. MTO, MTS, MTC.
  • Maintain relationships with customers through professional phone manner and face to face client visits.
  • Contribute to the Sales, Operations and Account Management Team through presenting supply & demand data to internal & external stakeholders.
  • Contribute and drive continuous customer service improvements and internal cross functional initiatives with customer service as the focal point.
  • Management of weekly forecast and replenishment strategies through promotional and event forecasting through sales analysis in collaboration with Buying and Marketing teams.
  • Partner with Production Scheduling team to ensure products are manufactured in time to avoid stock outs in distribution. Engage with stakeholders where customer expectations won’t be met.
  • Process new and existing Purchase Orders for customers.


Discover Yourself

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change. Specifically for this role, we expect you will have;

  • 3-5 years of experience in a customer facing coordination or planning role
  • Experience in a fast-paced manufacturing environment
  • Understanding of Demand Planning – Product Lifecycle management
  • SAP & SAP APO experience
  • A willingness to facilitate and drive change in process and culture
  • Have a sense of urgency and excellent attention to detail


Discover moreby visiting our website at www.opalanz.com

For more information please contact Dean Jones on +614 91158351 or jump right in by sending us your CV.