Case Manager

Discover Opal

Opal is one of Australasia’s leading packaging and paper companies.  We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.  

Discover the Opportunity....

The Case Manager – Workplace Investigations & Conduct is responsible for managing, overseeing and conducting investigations into workplace conduct, performance, and respect at work–related incidents across Opal. This ensures all cases are handled professionally, consistently, and in accordance with organisational policies, legal obligations, and principles of procedural fairness.

The Case Manager will also provide oversight of the case management framework and system, ensuring accurate administration, analysis, and reporting of all workplace conduct matters, supporting proactive risk management and continuous improvement across the organisation.

You will contribute to the success of Opal by:

• Manage cases end-to-end, ensuring confidentiality, procedural fairness, and adherence to Opal’s policies and legal frameworks.
• Conduct timely and thorough investigations into workplace conduct matters, including bullying, harassment, discrimination, performance issues, and respect at work incidents for involving people leaders.
• Maintain oversight of all workplace conduct and performance cases within the case management system.
• Ensure accurate and up-to-date record keeping, including case notes, outcomes, and supporting documentation.
• Ensure all case management activities comply with relevant legislation, policy and governance frameworks.
• Partner closely with HR Business Partners to provide visibility of ongoing cases, ensuring alignment on approach, risk management, and communication with leaders.
• Contribute to the ongoing improvement of tools, templates, and guides to enhance leader and HR capability in managing conduct, performance, and.
• Support the continuous improvement of case management systems, protocols, and reporting.

Discover Yourself….

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves.    We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically, for this role, we expect you will have;

• Tertiary qualifications in Human Resources, Law, or a related field is desirable.
• Demonstrated experience managing or advising on employee conduct, performance, and non-work-related medical matters.
• Strong understanding of employment law, procedural fairness, and investigation principles.
• Excellent written communication and documentation skills, including case summaries, letters, and performance plans.
• High level of discretion, professionalism, and judgment when managing sensitive matters
• Ability to manage competing priorities and high-volume casework.
• Exposure to Fair Work Commission processes or similar external forums will be highly regarded
• Ability to travel to sites to assist in active investigations.

Discover more… by visiting our website at www.opalanz.com

Our Opal Values

Thinking packaging. Discover Opal.