Customer Service Representative

Discover Opal! 

As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.  

We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.   


Discover the Opportunity

We have an exciting opportunity for an enthusiastic and passionate Customer Service Representative to join our Fibre Packaging Customer Service team, based at our Rocklea office.

You will play a pivotal role in assisting with the support of a portfolio of customers, facilitating the first point of contact and be responsible for the ongoing management for all orders and account queries.

You will contribute to the success of Opal by:

  • Administering end to end order management for a dedicated portfolio of customers
  • Providing prompt and accurate feedback to queries to achieve customer satisfaction
  • Building great relationships with customers and internal stakeholders
  • Ensuring accurate processing and monitoring of order progress
  • Liaise and collaborate with internal departments to effectively resolve issues
  • Providing high level of support to both internal and external stakeholders to enhance customer experience
  • Identifying opportunities and contributing to cultivation of process improvement


Discover Yourself

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change. Specifically for this role, we are ideally looking for:

  • Proven experience in a customer service function
  • Professional communication skills, with the ability to build effective customer relationships
  • A positive outlook & passion for delivering exceptional customer service
  • Excellent attention to detail, ensuring a high degree of accuracy and consistency
  • Pro-active nature, with the ability to problem solve and calmly resolve challenging situations
  • ERP and CRM system experience (SAP and Salesforce preferred)


If you are a fresh starter or someone with a wealth of experience and want to be involved in the growth of our team; we want to hear from you.


Discover more… by visiting our website at www.opalanz.com

For more information please contact Dean Jones on +614 91158351 or jump right in by sending us your CV.