Customer Service Supervisor

Discover Opal….

We manufacture paper and packaging solutions that you see, touch, and use every day. Our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

Discover the Opportunity….

Are you a Customer Service professional looking to take the next step in your career? Opal Packaging Plus based in Edinburgh, SA is seeking a dynamic and proactive customer service supervisor to join the team.

In this newly reshaped individual contributor role, you will own the branch customer service function, ensuring our daily operations run smoothly, any issues are resolved swiftly, and our customers receive an exceptional experience. This isn't just about answering phones; it’s about leadership, cross-functional collaboration and customer engagement.

You will contribute to the success of Opal Packaging Plus by:

• Managing the end-to-end order process, monitoring KPIs, and overseeing back orders
• Being the primary point of contact for complex queries and work closely with our warehouse and purchasing teams to ensure stock leaves the warehouse on time
• Managing NCRs (Non-Conformance Reports), maintaining quality documentation, and identifying ways to improve processes
• Supporting the sales team with quoting
• Engaging our smaller customer accounts to develop and grow
• Working with customers to educate and onboard them into our ECommerce platform

What Opal can offer you….

• Stability and the opportunity for longer term career progression
• The chance to work with a fantastic small and supportive team
• A role where you can make an impact and add value

About you….

This is an exciting time to join the Opal team as we continue to lead and grow as a packaging solution provider.

For this role we would like you to have:

• Experience working in a fast-paced customer service environment
• Highly developed communication skills with the ability to collaborate professionally across all levels of the business.
• Experience in the packaging industry would be nice to have but not essential
• This role is perfect for an experienced customer service professional ready to take ownership of a customer service function

Discover more… by visiting our website at www.opalanz.com

Opal is an equal opportunity employer committed to a safe, inclusive, and diverse workplace. Please note all successful applicants must hold valid work rights for Australia and pass a satisfactory pre-employment medical which includes drug and alcohol checks.

Our Opal Values

Thinking packaging. Discover Opal.